FAQ

What forms of payment do you accept?

All payments are processed through Stripe. You can pay using major credit and debit cards. Payment is taken at the time of checkout.

Where do you ship from?

All orders are shipped from Australia. Shipping times vary depending on your location — see our Shipping & Returns page for estimated delivery times.

How much is shipping?

Shipping costs are calculated at checkout based on your location and the size of your order. The exact fee will be shown before you confirm your purchase.

Do you ship internationally?

Currently, we ship to Australia, New Zealand, Japan, the United States, Canada, the United Kingdom, Germany, and France.

Can I cancel or change my order?

If your order hasn't been dispatched yet, please contact me as soon as possible (via DM or contact form) and we'll do our best to help!

Can I return or exchange an item?

We only offer refunds or replacements for items that arrived damaged, defective, or incorrect. See Shipping & Returns page for details.

Can I use your artwork commercially?

All artwork remains the intellectual property of HraefnArts. Products are for personal use only. If you're interested in licensing artwork for commercial use, please get in touch.

I have another question

Feel free to reach out via our contact form or DM us on Instagram — we're happy to help!